halicat
12-06-2005, 04:30 PM
a friend here in Nova Scotia sent me this.......A pretty good reason of why not to give poor service.......
RECIPE BELOW....Please read the story first !!!
A little background: Neiman-Marcus, if you don't know already, is
a very expensive store; i.e., they sell your typical $8.00
T-shirt for $50.00.
Let's let them have it! THIS IS A TRUE STORY!
My daughter and I had just finished a salad at a Neiman-Marcus
Cafe in Dallas, and we decided to have a small dessert. Because
both of
us are such cookie lovers, we decided to try the "Neiman-Marcus
cookie."
It was so excellent that I asked if they would give me the
recipe, and
the waitress said with a small frown, "I'm afraid not, but you
can
buy the recipe."
Well, I asked how much, and she responded, "Only two fifty,it's a
great deal!" I
agreed to that, and told her to just add it to my tab.
Thirty days later, I received my VISA statement, and the
Neiman-Marcus charge
was $285.00! I looked again, and I remembered I had only spent
$9.95 for two
salads and about $20.00 for a scarf.
As I glanced at the bottom of the statement, it said, "Cookie
Recipe-$250.00". That was outrageous!
I called Neiman's Accounting Department and told them the
waitress
said it was "two fifty", which clearly does not mean "two hundred
and
fifty dollars" by any reasonable interpretation of the phrase.
Neiman-Marcus refused to budge. They would not refund my money
because, according to them, "What the waitress told you is not
our
problem. You have already seen the recipe. We absolutely will
not refund your
money at this point."
I explained to the Accounting Department lady the criminal
statutes which
govern fraud in the state of Texas. I threatened to report them
to the
Better Business Bureau and the Texas Attorney General's office
for
engaging in fraud.
I was basically told, "Do what you want. Don't bother thinking of
how you can get
even, and don't bother trying to get any of your
money back."
I just said, Okay, you folks got my $250, and now I'm going to
have $250 worth
of fun."
I told her that I was going to see to it that every cookie lover
in the United States
with an e-mail account has a $250 cookie recipe from
Neiman-Marcus...for
free.
She replied, "I wish you wouldn't do this."I said, "Well, perhaps
you should have
thought of that before you ripped me off!" and slammed down the
phone.
So here it is!
Please, please, please pass it on to everyone you can possibly
think of.
I paid $250 for this, and I don't want Neiman-Marcus to EVER make
another penny off of this recipe!
NEIMAN-MARCUS COOKIES (Recipe may be halved)
2 cups butter
24 oz. chocolate chips
4 cups flour
2 cups brown sugar
2 tsp. soda
1 tsp. salt
2 cups sugar
1 8 oz. Hershey! Bar (grated)
5 cups blended oatmeal
4 eggs
2 tsp. baking powder
2 tsp. vanilla
3 cups chopped nuts (your choice)
Measure oatmeal, and blend in a blender to a fine powder.
Cream the butter and both sugars.
Add eggs and vanilla, mix together with flour, oatmeal, salt,
baking [wder, and
soda.
Add chocolate chips, Hrshey Bar, and nuts.
Roll into balls, and place two inches apart on a cookie sheet.
Bake for 10 minutes at 375 degrees. Makes 112 cookies.
PLEASE READ THE RECIPE AND SEND IT TO EVERY PERSON YOU
KNOW WHO HAS AN E-MAIL ADDRESS!
THIS IS REALLY TERRIFIC!!
Even if the people on your e-mail list don't eat sweets send it
to them and ask
them to pass it on.
Let's make sure we get these ladies $250.00 worth.
RECIPE BELOW....Please read the story first !!!
A little background: Neiman-Marcus, if you don't know already, is
a very expensive store; i.e., they sell your typical $8.00
T-shirt for $50.00.
Let's let them have it! THIS IS A TRUE STORY!
My daughter and I had just finished a salad at a Neiman-Marcus
Cafe in Dallas, and we decided to have a small dessert. Because
both of
us are such cookie lovers, we decided to try the "Neiman-Marcus
cookie."
It was so excellent that I asked if they would give me the
recipe, and
the waitress said with a small frown, "I'm afraid not, but you
can
buy the recipe."
Well, I asked how much, and she responded, "Only two fifty,it's a
great deal!" I
agreed to that, and told her to just add it to my tab.
Thirty days later, I received my VISA statement, and the
Neiman-Marcus charge
was $285.00! I looked again, and I remembered I had only spent
$9.95 for two
salads and about $20.00 for a scarf.
As I glanced at the bottom of the statement, it said, "Cookie
Recipe-$250.00". That was outrageous!
I called Neiman's Accounting Department and told them the
waitress
said it was "two fifty", which clearly does not mean "two hundred
and
fifty dollars" by any reasonable interpretation of the phrase.
Neiman-Marcus refused to budge. They would not refund my money
because, according to them, "What the waitress told you is not
our
problem. You have already seen the recipe. We absolutely will
not refund your
money at this point."
I explained to the Accounting Department lady the criminal
statutes which
govern fraud in the state of Texas. I threatened to report them
to the
Better Business Bureau and the Texas Attorney General's office
for
engaging in fraud.
I was basically told, "Do what you want. Don't bother thinking of
how you can get
even, and don't bother trying to get any of your
money back."
I just said, Okay, you folks got my $250, and now I'm going to
have $250 worth
of fun."
I told her that I was going to see to it that every cookie lover
in the United States
with an e-mail account has a $250 cookie recipe from
Neiman-Marcus...for
free.
She replied, "I wish you wouldn't do this."I said, "Well, perhaps
you should have
thought of that before you ripped me off!" and slammed down the
phone.
So here it is!
Please, please, please pass it on to everyone you can possibly
think of.
I paid $250 for this, and I don't want Neiman-Marcus to EVER make
another penny off of this recipe!
NEIMAN-MARCUS COOKIES (Recipe may be halved)
2 cups butter
24 oz. chocolate chips
4 cups flour
2 cups brown sugar
2 tsp. soda
1 tsp. salt
2 cups sugar
1 8 oz. Hershey! Bar (grated)
5 cups blended oatmeal
4 eggs
2 tsp. baking powder
2 tsp. vanilla
3 cups chopped nuts (your choice)
Measure oatmeal, and blend in a blender to a fine powder.
Cream the butter and both sugars.
Add eggs and vanilla, mix together with flour, oatmeal, salt,
baking [wder, and
soda.
Add chocolate chips, Hrshey Bar, and nuts.
Roll into balls, and place two inches apart on a cookie sheet.
Bake for 10 minutes at 375 degrees. Makes 112 cookies.
PLEASE READ THE RECIPE AND SEND IT TO EVERY PERSON YOU
KNOW WHO HAS AN E-MAIL ADDRESS!
THIS IS REALLY TERRIFIC!!
Even if the people on your e-mail list don't eat sweets send it
to them and ask
them to pass it on.
Let's make sure we get these ladies $250.00 worth.